We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We offer a 14-day money back guarantee on almost every product we offer. If you are not completely satisfied, you may return your items within 14 days for a complete refund, not including the shipping cost, and a $5 restocking fee.
To return your order, please follow these steps:
- Email firstname.lastname@example.org to request an RMA (Return Merchandise Authorization)
- Indicate your order # and the item(s) you would like to return
Please note the following:
- All items must be returned in its original condition, never used, with all tags attached and original packaging.
- Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item(s) back to the original method of payment.
- Returns can only be processed for items purchased from new.7amenfant.co.uk. Items purchased through independent retailers must be returned to the original retail location. Products purchased at store or through an online retailer (not new.7amenfant.co.uk) are subject to the respective return and refund policy of the original purchase location.
- ALL SALE/OUTLET/SAMPLE SALE ITEMS ARE FINAL. No return, exchange, credit or warranty.
We are unable to offer exchanges at this time, however we do accept returns within 14 days. Please follow the steps above to return your order and place your new order separately.
Holiday Returns and Exchanges:
All orders placed between December 1, 2017 and December 31st may be returned by the original customer on or before January 31st of the following year. Holiday gift returns are subject to the same shipping and restocking fees as standard returns. Gift refunds can only be processed for the original purchasing customer using the original form of payment (credit card or PayPal).
Gifts received during the December holiday period may be exchanged by the individual who received the gift on or before January 31st of the following year. An original proof of purchase is required to process all holiday exchanges. Holiday gift exchanges are subject to the same shipping and restocking fees as standard exchanges.
7 A.M.® Enfant does not share or sell any of your personal information to mailing lists or elsewhere. All orders are processed confidentially and securely.